Terms of Service

1. Agreement to Terms

By accessing and using the Glocare Labs website (www.glocarelabscro.com) and our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Company Information

Glocare Labs Private Limited is a Contract Research Organization (CRO) incorporated and operating under the laws of India. Our registered office is located at No. 2A, 4th Street, Ganga Nagar, Kodambakkam, Chennai - 600 024, India.

3. Services

Glocare Labs provides comprehensive clinical research services including:

• Bioavailability and Bioequivalence Studies
• Clinical Unit Services
• Bioanalytical Laboratory Services
• Clinical Diagnostic Laboratory (CDL)
• Medical Writing
• Biowaiver Studies & In Vitro Dissolution
• Pharmacovigilance
• Regulatory Support Services

All services are provided in accordance with applicable regulatory guidelines and industry standards.

4. Use of Website and Data Collection

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates applicable laws or regulations
• To transmit or procure unsolicited or unauthorized advertising
• To impersonate or attempt to impersonate the company or any employee
• To engage in any conduct that restricts or inhibits anyone's use of the website

Data Collection Transparency

By using our website, you acknowledge that:

• We collect personal data only when you voluntarily provide it through contact forms or direct communication
• We use Google Analytics, Google Tag Manager, and Google Search Console for website analytics and improvement
• These analytics tools may collect anonymous usage data to help us understand how our website is used
• We do not collect personal data without your knowledge or explicit consent
• You can control cookie settings through your browser preferences

5. Intellectual Property Rights

The website and its original content, features, and functionality are owned by Glocare Labs and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data collection practices are transparent and minimal:

• We collect personal data only when you voluntarily provide it through contact forms or direct communication with us
• We use Google Analytics, Google Tag Manager, and Google Search Console for website analytics to improve user experience
• We do not collect personal data without your knowledge or explicit consent
• We do not sell, rent, or share your personal information with third parties for marketing purposes
• All clinical research data is handled with strict confidentiality and in accordance with applicable regulations

For detailed information about our data practices, please refer to our Privacy Policy.

7. Confidentiality

We understand the sensitive nature of clinical research data and maintain strict confidentiality protocols. Any information shared with us in the course of our services will be handled in accordance with applicable data protection laws and industry standards.

8. Liability Limitations

In no event shall Glocare Labs be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

9. Regulatory Compliance

All our services are conducted in compliance with applicable regulatory guidelines including but not limited to ICH-GCP, FDA guidelines, EMA guidelines, and Indian regulatory requirements. Clients are responsible for ensuring compliance with their local regulatory requirements.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

11. Governing Law

These Terms shall be interpreted and governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: